Review by Jackson Huang (Rating: 3): Rating: ⭐⭐⭐☆☆ (3/5)

I’m a returning resident to Lakeshore Landing after 12 years (previously lived here pre-COVID). While the location is wonderful and dog-friendly, my experience this time around has been mixed.

Shoutouts

I want to give a huge thank you to Lucinda Pham, our off-site Community Relations Manager. She has been very friendly and responsive via email and phone, submitting multiple repair requests on our behalf for issues that should have been addressed before move-in.

Ricardo and Ignacio from maintenance have also been amazing—quick, friendly, and communicative. My interactions with the on-site maintenance staff have been great, but I really miss having an on-site leasing team like before, as it made the community feel more engaged and well-managed.

Pros

✔ Quiet Environment – Mostly quiet during the day and night, except possibly for units above garage doors and occasional 6 AM garbage trucks. Doesn’t bother me since I don’t sleep in. Weekend noise is a bit higher.

✔ Second-Floor Comfort – Cooler than third-floor units, where vaulted ceilings trap heat. Some footstep and plumbing noise, but nothing excessive. If you get a third floor unit consider a portable AC or get a unit that doesn’t get much direct sunlight.

✔ Proximity Considerations – If you like to sleep in on Saturdays, avoid units near the baseball field, as morning games can be disruptive. Even in building 2721 facing the parking lot, I could hear the games when I worked night shifts and was sleeping during the day.

Areas of Concern

❌ Security Issues – On our first night, someone loitering outside the garage while we were moving for 2 hours suddenly sped in and parked in my assigned stall (as we were leaving to get dinner), claiming a friend told them to park there. There’s little to no parking enforcement, and I’ve seen doors propped open overnight, which I reported with photos but never got a response. Residents without keys have asked us to leave doors propped open for them while smoking. These residents could possibly be unregistered which raises the concern of utility costs because garbage, sewage and water is split equitably based on the floor plan (square footage) and the number of residents on the lease. We have a neighboring unit with more than the number of allowable adult residents for a 2 bedroom unit.

❌ No On-Site Leasing Team – Previously, on-site staff managed resident interactions, package security, and safety concerns. Now, all interaction is via email or phone, and the sense of community has diminished. There are no more monthly resident events or gatherings like before.

❌ Package Security – While I haven’t experienced theft here (we also just recently moved in), I’ve noticed oversized packages left outside the building’s exterior doors. Previously, the leasing office held packages securely for pickup. There is an Amazon Locker, but when it’s full, packages are left outside, and packages are removed after 3 days and left sitting outside of the locker.

❌ Parking & Maintenance Issues – Our initially assigned stall was already occupied, showing inconsistent parking management. There’s also broken glass shards in the parking areas and grass/wood chips, which is a hazard—especially for dog owners. I see broken glass Coca Cola bottles. I tried to remove a few.

❌ Inconsistent Amenities – virtual tours show standard top-load washers and front load dryers, and we even saw one in a one-bedroom Bayfront unit. However, our bigger 2-bed, 2-bath unit only has a small stackable set, which can’t fit comforters. There used to be a communal laundry room for bigger items but those were removed and replaced with the Amazon lockers.

Final Thoughts

While I appreciate the friendly staff, quiet environment, and location, the security issues, lack of on-site management, and inconsistent amenities prevent me from rating higher.

Would I recommend it? It depends. If security and on-site management are priorities, look elsewhere. But if location, pet-friendliness, and a relatively quiet atmosphere matter most, it might be a good fit. - 3 weeks ago

Review by pinkbug76 Hawaiian (Rating: 1): Be aware. I lost $300 on an apartment that I applied and pending. Just was told because myself and my roommate didn’t get approved we lost the deposit. Yes when I applied I applied for a specific one which it kicked back to totally different. Sent email, called several once I applied . Very fraudulent and be careful. I read another review on Yelp with the same situation. Huge scam on making money not good. - 3 weeks ago

Review by E. P (Rating: 4): Update: I thought I just would delete my post, but I decided to post the update. Just wanted to thank you to Tylor who fixed the below errors and update the move-out statement. I really appreciate her time and patience to listen to me carefully and fixed the staff’s errors professionally. Thank you again Tylor! Lakeshore Landing is lucky to have her as a community manager.

Unethical and several errors on a move out statement

I am also having a terrible move-out experience as many already had here. They charged me more than $1,126 for a move out.

1) They charged me $720 alone for the bath tub natural wear and tear repair. This is not the repair item they are supposed to charge the tenant based on the contact. The pre move out inspection stated that they are looking into the 3 items including the carpet cleaning, painting, and apartment cleaning. Lived there more than 4 years, they are not supposed to charge any partial/full paints based on the contract based on the length of residency and they confirmed that at pre move-out. In addition, the tub was already old at the time of moving in and I should not be charged (just overcharged with no shown legit receipts) See below a photo of vendor address - it is a SFH, not a business address..???

2) The wrongful charge of the rent for the day after officially moved out and ended the lease. I emailed them the confirmation of a move out and a key return on the day of the end lease. However, they charged the rent $115 for one day after my lease ending. I see this is one way of their attempt to stealing someone's money.

3) they sent a move out statement after 21 days to old apartment despite I provided them with my new address. Asked me to pay right away.

The amount would be less then 300 after deducted all their overcharged cleaning (no pet whatsoever, which they charged that also)! I emailed you twice please respond!

I am still waiting for their response to fix their errors - a month ago

Review by M F (Rating: 1): Terrible experience moving out. Communication was extremely poor, and I had to constantly initiate contact to address issues, yet nothing was resolved properly. They sent me a letter stating I would receive my security deposit back, and that the check would arrive separately. After waiting for a long time, I never received the check. Instead, I suddenly received a request for an additional payment, with no explanation provided.

I emailed them twice without a response, so I had to call to follow up. During the call, I was informed that I would not receive my deposit and that I needed to pay them the additional amount. When I asked about the lack of communication, I was given the excuse that one person manages all the units. This is unacceptable and unprofessional from a business standpoint. - 4 months ago

Review by Fei Jiang (Rating: 1): Lakeshore Landing team knows just how to make a stressful situation even more stressful. Absolutely world class at it.

Planning to move in tomorrow (Monday Jan 6th), and on Saturday Jan 4th right before their office closing time and 2 days before the move they surprised us by saying "your place is not move-in ready as it is not cleaned and we don't work tomorrow (Sunday) and won't know if it will be ready to move in by Monday. Also, can you pay us Jan rent?" (The nerve!)

This is after WEEKS of communication, over multiple days us emailing, texting, and calling to make sure things are all ready and all the ducks are lined up, but they somehow F'ed up anyway. They basically said "yep, sorry, we messed up, but there's 'nothing' we can do. Money please!"

Where the accountability and humanity? There's plenty they COULD do but CHOOSE NOT TO.

So, what can you do? Glad you asked:
1) Take accountability - Get the cleaner in on Sunday. Just do it.
Yeah yeah you don't work on Sunday but seems like you were slacking off on the other days anyways to make such a big mistake so just make it up. It does not take a rocket scientist to figure this out. If you need to pay more for rush clean, just to that - don't be cheap since you will loose much much more by pissing customers off.
2) Provide timely and transparent communication - Let us know Sunday (today) if #1 even happened. It takes less than a min to call and solve the issue. CALL US, update us, please and thank you. We have already emailed you several times requesting for updates.
3) Just do better. General Manager - take accountability and call us directly instead of making your other 3 workers provide inconsistent and unhelpful information that leads everyone much time wasting and high blood pressures. It's not a good start for 2025 for your workers and tenants alike ya know.

PS - Please do NOT apologize by the way. That is not what my ask is. My ask (and I am sure other disappointed tenants feel the same) is please, just DO better. No lip service is necessary - received plenty from the workers already. Don't really care for it.

Monday update: they never responded to our texts or calls - communicated many times why it’s so urgent for us to update the movers who were planning to come 8am. What a bunch of cowards who don’t understand what “doing the right thing” means. Even the movers who also don’t work Sundays, respectfully responded to our email updates. - a month ago